SOLUTIONS | KEY ACCOUNT MANAGEMENT
Key Account Management
Your accounts are the lifeblood of your company. Strengthen your client relationships, improve their business performance, and maximize your profits.
"Butler Street's NPS® program gave us the opportunity to objectively measure and establish a loyalty benchmark - and through focused actions, improve our score by 23% this year. Because of this effort, we are posting industry-leading growth year-over-year."
CEO, Print Distributor
NPS® measures more than just satisfaction... It measures loyalty. Figure out where you stand with your customers by having Butler Street administer an NPS® survey.
This 20-30 question survey helps you understand your client's needs and wants helping you to determine where profitability lives and to identify potential risk in your accounts.
Key account management software designed to help your team identify vulnerabilities, understand client risk, and take action to combat client defection.
Retain, grow, and expand your existing clients. Live, instructor-led training sessions that include coaching, relevant discussions, and collaborative activities that strengthen account management skills and processes that lead to profitable growth.
Performing a financial segmentation will let you know how many customers, how much revenue, and what the respective margins are in each category. Only then can you develop the right strategies (protect, grow, expand.. or even drop) for your business.