Best of Print & Digital Award Winners
®
Best of Print & Digital Award Winners
®
2022 Best of Print & Digital® Award Winners
2022 Best of Print & Digital® Award Winners
Winners of the Best of Print & Digital Award have exceeded industry standards for customer service – and they can prove it. NPS® surveys provide valuable feedback from your customers, uncover areas that need improvement, and highlight opportunities for increased growth and revenue.
If you haven't applied for the Best of Print & Digital®, you're missing the opportunity celebrate your successes or greatly improve your situation and to truly understand how your customers feel about your company at every touchpoint. Surveys are conducted by experienced, third-party professionals, providing the highest level of integrity, validity and transparency.
Winners of the Best of Print & Digital Award have exceeded industry standards for customer service – and they can prove it. NPS® surveys provide valuable feedback from your customers, uncover areas that need improvement, and highlight opportunities for increased growth and revenue.
If you haven't applied for the Best of Print & Digital®, you're missing the opportunity celebrate your successes or greatly improve your situation and to truly understand how your customers feel about your company at every touchpoint. Surveys are conducted by experienced, third-party professionals, providing the highest level of integrity, validity and transparency.
ABOUT | LEADERSHIP
Leadership
Mike Jacoutot | Founder & Managing Partner
Mike Jacoutot brought over 35 years of sales and marketing experience to the table when he founded Butler Street. He derives much of his teachings of attitude, personal accountability, and perseverance from his days as a four-time All American collegiate wrestler. As captain of his college team, he led the team to two national championships. In addition, as author of Become the Only Choice, former CEO of a national health care staffing company, and former CEO of a revenue cycle company, Mike has a knack for simplifying complex concepts and teaching. View Mike's full bio >
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Mary Ann McLaughlin | Managing Partner
Mary Ann McLaughlin brings over 33 years of sales and operational experience to the Butler Street table. She has spent 13 years in roles such as Chief Operating Officer, President, and Managing Director. In her career, Mary Ann has always led the way for women, including becoming the first female Vice President in company history as well as highest ranking female in sales honors. She is a Six Sigma Certified Champion, active mentor and recreational athlete - having completed several marathons in addition to numerous triathlons. View Mary Ann's full bio >
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Jeannie Bastos | Vice President of Operations
As Vice President of Operations, Jeannie is responsible for directing new client engagements, eLearning and program development, and client research projects - all to help our customers and their people grow. Prior to joining Butler Street, Jeannie was the Director of Product Management at a staffing software organization and there earned the Champion award for outstanding Leadership and Innovation. She holds a certification from Pragmatic Marketing for Practical Product Management and is a member of ATD (The Association for Talent Development) whose mission is to help others achieve their full potential by improving their knowledge, skills, and abilities in the workplace. View Jeannie's full bio >
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Joel Schaffer | Principal
Joel has spent the past 25+ years in sales, sales management and executive management, dedicated to helping companies and their people grow. He has focused his efforts on building disciplined and highly successful sales organizations, consistently developing other sales leaders as well as long-lasting client relationships. View Joel's full bio >
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Robert Reid | Principal
Robert Reid, principal of Butler Street, brings 13 years of staffing industry experience from business development to recruiting and key account management. Additionally, he is a highly successful improv theatre talent and creative content writer. His ability to add the “fun factor” into instructor-led training and eLearning has proven to increase retention of Butler Street’s highly successful methodologies, processes and skills training.
Karla Dougherty | Principal
Karla Dougherty, principal at Butler Street, brings 15+ years of staffing industry experience from recruiting, operations, sales, account management to leadership. She is passionate about personal development, servant leadership and unconditional commitment to adding value to others. Prior to Butler Street, Karla was part of Hospitality Staffing Solutions, where she built her career in staffing progressing thru all levels in the organization from entry level to an executive role. Karla is a certified and active member of John Maxwell Leadership Certified Team since 2018.
Originally from Nicaragua, Karla started her career in Hospitality with Intercontinental Hotels Group and after moving to the US, she completed an MBA in 2006 at Florida International University and began her career with the largest staffing firm in the US focused on Hospitality: Hospitality Staffing Solutions.
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Susan Galloway | Director of Marketing
Susan Galloway is an experienced communications and marketing professional. Driven by creativity and results, she takes pride in representing and strengthening the Butler Street brand and its dedication to helping companies and their people grow.
Connect with Susan