If you are regularly performing a Net Promoter Score® survey, you already know and are reaping the benefits.  What’s surprising to me are th

Each week, Butler Street Research receives survey responses on behalf of our clients using the Net Promoter Score and specific follow-up que

Whether you are an account representative, a regional manager, a vice president of sales, or the company owner, this is the nightmare that c

In our experience, those that do generally achieve higher growth, enjoy more profitable business, and have a lower risk of account defection

Here is what a few of our winners had to say about their experience using NPS and what they have or are achieving as a result!

All three companies failed because they forgot what business they were in. Blockbuster thought they were in the video business. Blackberry

5 Steps to Identify your Moments of Truth and Impress your Clients On recent surveys performed on behalf of Butler Street Research...

All indications are that 2016 will be a strong year for Mergers and Acquisitions. Last week, I had a chance to spend time with...

By Mike Jacoutot, Managing Partner Loyalty. It is want we want in all relationships, right? Client relationships are no different. ...