top of page
Receive our blog every Tuesday morning
Search


Seemingly Practical Motives for Not Surveying Customers
If you are regularly performing a Net Promoter Score® survey, you already know and are reaping the benefits. What’s surprising to me are th
Jeannie Bastos, Vice President of Operations


I don't know who to call anymore...
Each week, Butler Street Research receives survey responses on behalf of our clients using the Net Promoter Score and specific follow-up que
Jeannie Bastos, Vice President of Operations


A Halloween Nightmare: Your Biggest Customer Simply Disappears
Whether you are an account representative, a regional manager, a vice president of sales, or the company owner, this is the nightmare that c
Jeff Allen, Consultant


Three Reasons Why You Shouldn't Measure Customer Loyalty
In our experience, those that do generally achieve higher growth, enjoy more profitable business, and have a lower risk of account defection
Butler Street


And the Winners Are...
Here is what a few of our winners had to say about their experience using NPS and what they have or are achieving as a result!
Mike Jacoutot, Founder and Managing Partner


The Only Voice that Matters
All three companies failed because they forgot what business they were in. Blockbuster thought they were in the video business. Blackberry
Mike Jacoutot, Founder & Managing Partner


Impress Your Clients in Every Moment of Truth
5 Steps to Identify your Moments of Truth and Impress your Clients On recent surveys performed on behalf of Butler Street Research...
Jeannie Bastos, Vice President of Operations


5 Strategies to Optimize Your Business
All indications are that 2016 will be a strong year for Mergers and Acquisitions. Last week, I had a chance to spend time with...
Frank Costantino, former Managing Partner


Three Keys to Drive Growth with Net Promoter Score
By Mike Jacoutot, Managing Partner Loyalty. It is want we want in all relationships, right? Client relationships are no different. ...
Butler Street
bottom of page