Salespeople can be frustrating, especially when they leave, miss quota, or never become what leaders hoped they would be. But before assuming the answer is another hire or another training event, Mary Ann McLaughlin challenges leaders to look deeper. The real issue may be the system surrounding the salesperson, including hiring, onboarding, management, coaching, technology, and accountability.

“Can’t I just do my job?” It is a question many salespeople and leaders may be thinking as another tool, training initiative, or KPI dashboard is introduced. The fatigue is real, but so is the challenge: the work has changed. Buyers are more informed, decision committees are larger, and activity alone is not enough. Explore how the right training, AI-enabled coaching, and performance metrics can help teams build confidence, improve productivity, and focus on the behaviors tha

AI is helping sales teams move faster, but speed alone does not guarantee stronger performance. Drew Moylan challenges leaders to look beyond prompts, automation, and efficiency to ask a bigger question: Are we using AI to help people get better? Explore the missing links between AI adoption and real sales performance improvement and assess your team.

AI is giving customers faster access to information, answers, and alternatives. That means slow responses, average service, and unnecessary friction are no longer just frustrating — they may be reasons customers start asking, “Do I still need you?” In this timely blog, Robert Reid challenges leaders to look honestly at where “good” service may no longer be good enough.