Organizations invest significant time and resources helping people build new capabilities. But what happens after the workshop, coaching session, or “aha” moment can determine whether those capabilities ever become part of everyday performance. That's where managers matter. Employees return to real work and familiar habits. Without reinforcement, even a great new approach can quickly give way to what feels comfortable. Managers are in the best position to close that gap becau

The “aha” moment feels great—but what happens when the workday takes over? New capabilities compete with old habits, client pressure, limited time, and real-world situations that rarely go according to plan. Robert Reid explores why recognizing the moment to make a different choice matters and how practice, feedback, coaching, and reinforcement can help turn what we know into what we do more consistently, one real-world opportunity at a time.

Every organization has people others turn to when the situation gets complicated. Their value goes beyond what they do; it's how they think, what they notice, and the judgment they've developed through experience. But much of that knowledge is never captured. Discover how organizations can uncover the repeatable principles behind top performance and turn individual expertise, client insight, and proven methodology into capabilities that help more people perform at a higher le