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Being Good Is A Stupid Idea
A cautionary tale that happens all too often simply because vendors get complacent and settle for good. Find out why being good is a stupid idea And who is doing all that Knock, Knock, Knocking? Because they are saying, “We can do more, better, faster than your current vendor.” See 9 critical steps to stop all the knock, knock, knocking and retain and grow your existing accounts.
Robert Reid, Principal


How To Predict What Your Customer Needs Next
Understanding what your customers want isn’t just important; it’s essential to staying competitive and growing your business. They have...
Corey Ouellet


The Road To World-Class Client Retention
Do you have a client experience process to keep current clients over time and with their changing priorities and needs, new personnel, techn
Mary Ann McLaughlin, Managing Partner
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