Most of us can remember someone who believed in us before we fully believed in ourselves. A manager, mentor, coach, or colleague who saw potential we hadn't yet recognized. Those moments often shape careers and inspire future leaders. This week, Erika Bantz reflects on the lasting impact of borrowed confidence and why one of the greatest responsibilities of leadership is helping people discover they're capable of more than they ever imagined.

After 44 years in business—and a lifetime navigating both business and personal relationships, I’ve come to realize something both simple and powerful: nearly every relationship problem we face boils down to one of two things: miscommunication or lack of communication. We make assumptions, jump to conclusions, and often talk at people instead of with them. And when we’re not communicating at all? That’s when silence does the real damage.