If you are regularly performing a Net Promoter Score® survey, you already know and are reaping the benefits.  What’s surprising to me are th

Who can forget Kevin Bacon’s (aka Chip Diller) famous plea for calm in the midst of chaos as John Belushi and members from the Delta...

New client acquisition and growth are the oxygen of a company. Often there is a specific plan of action for companies to ensure focus on...

As my daughter celebrated her 13th birthday this past week, I couldn’t help but reflect on her younger days and some of the things that...

Have you ever been on the other end of an irate customer? Are your employees trained to handle conflicts consistently? As a CEO of two...

Being a sales leader is no small task. Being a great sales leader is a true accomplishment. Responsibilities are numerous, nevertheless,...

A couple of weeks ago at the Staffing Industry Executive Forum, I had the opportunity to listen to Jack Daly, author of Hyper Sales...

By Mike Jacoutot, Managing Partner In my 34 years in business, I have never heard a customer or prospect say, “We want to increase the...

By Mary Ann McLaughlin, Managing Partner “Ordinary things consistently done, bring extraordinary results” Keith Cunningham, Best-Selling...

Mike Jacoutot, Managing Partner So, you are in a new management role; congratulations on the assumed promotion! How do you maximize your...

By Mary Ann McLaughlin “Dear John (insert your company name here), We are terminating our contract with you….” And so begins the “Dear...

“I didn’t know you did that.” The six nightmare words every sales manager, VP and CEO hate to hear from their customers. Unfortunately,