Do you have a client experience process to keep current clients over time and with their changing priorities and needs, new personnel, techn

Are you "slicing the apples" for your customers and making it easy for them to do business with you? Take the following steps to become the

Growing up, I watched a lot of Clint Eastwood westerns. “The Good, The Bad and The Ugly," "Fistful of Dollars," and “High Plains...

It’s that time of year when client surveys are most popular. Successful business owners and leaders know the importance of gathering client

As you wrap up Q3, how do you best prepare your company for growth in 2021? By doing the following 3 important action items.

Necessity is the mother of Invention. Businesses today need more help than ever! Examples of innovation can be found anywhere a salesperson

We can say things like, “We’re here to help.” but what are you doing to help struggling companies that can add value - right now?

The two types of cycles companies experience - growth and decline. See the steps you need to take in the virtuous and vicious cycles of your

We've shared how important Active Listening is to your success. It’s the way to show others that you hear them, you care, and you’re...

Whether starting the new year or adjusting to current conditions, the fastest way to get out of the gates is this - every leader needs to...

Recently, I was discussing the Net Promoter Score® Survey with a friend. They were familiar with the survey and had participated in...

If you feel unhappy with your results, you have only to look in the mirror to stare the culprit straight in the eye. If you have...

If you are regularly performing a Net Promoter Score® survey, you already know and are reaping the benefits.  What’s surprising to me are th

Professionally, personally or organizationally; growth is the one thing everyone desires. Not everyone, however, is successful in their...

"A desk is a dangerous place from which to view the world.” As a CEO, this quote was on my desk and served as a constant reminder that...

You know when you hear a phrase for the first time that almost slaps you in the face? Something so simple, yet so powerful and puts...

With the first half of the year in the rearview mirror, it’s healthy and necessary for an organization to reflect on performance,...

Leaders in organizations that use Net Promoter Score® know that the benefits and the ROI significantly outweigh the hard and soft costs...

As we start a brand new year, I think it is important we pause, take time for reflection and try to make sense of our lives. A key...

As you read in Jeannie's blog last week, learning is a critical component to any company’s success. We think it is so important that we...